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Policies

To place an order on this website is a simple matter of browsing the products until you find what you are looking for.If a product can be purchased, an "Add to Cart" button will appear next to the "Preview" button. By clicking this button, you can add as many items as you like into your cart before clicking on the "Checkout" before finalizing your purchase.
You have several options on how to pay for your purchases including Visa, Mastercard, American Express, Paypal and Direct Deposit. Payment will not be required until you have confirmed your proof/quote and prior to despatch of your order.
Delivery Charges and Timeframe
We process orders Monday to Friday and endeavour to have your order sent within 24 hours of receipt of confirmation.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.
Due to the nature of the prodct we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you. We need to be notified of this with 3 days of your order arriving so we can arrange a replacement product.
For Australia Post posted items,please keep the original packaging until you are satisfied with your purchase. If there is a problem you can repack the item and write RETURN TO SENDER on the packaging to avoid additional postal costs to you.
If you have a problem with your purchase, then we want to know about it so we can rectify the situation. We are happy to replace your order where it did not arrive in a new and working condition.
We know how important it is to be able to be easily contacted if there are any issues, concerns or questions about your order. Our full contact details including physical address, phone, fax and email address can be found on the "CONTACT US" page.

Payment Terms

Prior to payment a proof will be generated for your approval. Once approved you have several options on how to pay for your purchases including Visa, Mastercard, American Express, Paypal and Direct Deposit. Payment will not be required until you have confirmed your proof/quote and prior to despatch of your order.

Shipping

We process orders Monday to Friday and endeavour to have your order sent within 24 hours of receipt of confirmation.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.

Returns & Refunds

Due to the nature of the prodct we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you. We need to be notified of this with 3 days of your order arriving so we can arrange a replacement product.
For Australia Post posted items,please keep the original packaging until you are satisfied with your purchase. If there is a problem you can repack the item and write RETURN TO SENDER on the packaging to avoid additional postal costs to you.
If you have a problem with your purchase, then we want to know about it so we can rectify the situation. We are happy to replace your order where it did not arrive in a new and working condition.
We know how important it is to be able to be easily contacted if there are any issues, concerns or questions about your order. Our full contact details including physical address, phone, fax and email address can be found on the "CONTACT US" page.